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Insurer wellness program boosting client recovery

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A life insurer claims its mental health program has led to a seven-fold increase in customer participation in occupational rehabilitation.

Designed by the in-house health recovery specialist team of MetLife, it said the results of its Nourish program also showed that 60 per cent of participants in the program reported an increase in physical or mental function as measured against the World Health Organisation’s Disability Assessment (WHODAS) 2.0 scale.

According to the WHODAS 2.0 scale, the six domains of functioning include cognition, mobility, self-care, getting along, life activities and participation.

Launched in November 2017, the program was measured against 2016 data, MetLife said.

MetLife chief claims officer and program director Mark Raberger said he’s thrilled to see early positive results from the program.

“By focusing on return to health, we find that people in the Nourish program are more engaged, more motivated and able to focus on the things that really matter to them,” Mr Raberger said.

“Work is a significant component of our lives, but when you ask most people who are ill or injured, it’s kicking the footy with their children, going out with friends and being part of their community that drives their recovery, more than work alone.

“We’re encouraged by the increasing rates of participation in the program – this tells us that we’re offering a program our customers value.”

MetLife said the Nourish program primarily supports customers with mental health conditions including anxiety and depression, and provides access to tailored advice, support and specialised services to help improve function, build resilience and resolve concerns relating to their condition, their social circumstances and their psychological status to aid recovery.

The services include psychoeducation, self-help, support groups and community integration, skills training, activity scheduling, capacity support, goal setting as well as suicide and relapse prevention, it said.

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